DeskClone AI Docs
Everything you need to set up, configure, and get the most out of your AI support agent.
Overview
Setup
Agent Setup
Give your DeskClone agent its personality and learn what each configuration tab does
Knowledge Base
Add and organize the content your DeskClone agent answers from - the foundation of good answers
Smart Import
Bring existing content into your knowledge base from files, Google Drive, Notion, a website, or email - the AI cleans it up for you
Tools & Integrations
Give your DeskClone agent actions beyond answering - built-in tools, custom APIs, connection presets, and MCP servers
Advanced Settings
Optional fine-tuning - stopping conditions, response tuning, and custom instructions for power users
Embed Widget
Add the DeskClone chat widget to your website so visitors can get instant AI-powered support
Ticket Sources
Turn email, forms, and widget hand-offs into tickets so every support request lands in one queue
Using DeskClone
Managing Tickets
Track, investigate, and resolve support tickets with DeskClone's AI-powered assistance
Conversations & Quality
Review what visitors ask, see how your agent is doing, and use the signals to keep improving
Clients & Contacts
Organize your support by the companies you serve and the people you talk to
Account
Team & Permissions
Invite teammates to DeskClone, assign roles, and control what each person can see and change
Account & Billing
Manage your organization, invite team members, understand your plan, and track usage
Workspace Settings
Notifications, security, embeddable tools, and partnerships - the rest of your Settings
Troubleshooting
Solutions for common issues with the widget, email connections, imports, and agent responses