DeskClone AI Docs
Everything you need to set up, configure, and get the most out of your AI support agent.
Overview
Setup
Agent Setup
Give your DeskClone agent its personality, learn what each configuration tab does, and add more agents as you grow
Jarvis
Ask Jarvis to build your agents, run your Knowledge Base and tickets, and check how your agents are doing, in plain language - with Undo on every change
Knowledge Base
Add and organize the content your DeskClone agent answers from - the foundation of good answers
Import
Bring existing content into your Knowledge Base from files, Google Drive, Notion, a website, or email - the AI cleans it up for you
Agent Behavior
Control what your agent does when it can't help - handover to a person, response promises, and keyword rules
Tools & Integrations
Tools (also called integrations or plugins): give your DeskClone agent apps and systems it can look things up in or change - built-in tools, ready-made apps, custom APIs, and MCP servers
Advanced Settings
Optional fine-tuning - creativity, answer length, time limits and full instructions for power users
Teaching Your Agent
Teach your agent as it works (also called training) - review what it wants to learn, correct what it knows, and see what changed
Add Your Agent to Your Website
Add the DeskClone chat window (also called the widget, chat bubble or live chat) to your website so visitors can get instant AI-powered support
Where Tickets Come From
Turn your inbox, forms, and chats handed to a person into tickets so every support request lands in one queue
Platforms
DeskClone on Wix
Install DeskClone AI from the Wix App Market, connect your site, and have an agent that answers your visitors from your own pages
DeskClone on Shopify
Install DeskClone AI in your Shopify admin and get an agent built from your store's own policies, pages and products
DeskClone on WordPress
Install the DeskClone AI plugin, connect your site from wp-admin, and get an agent built from your own pages
Using DeskClone
Managing Tickets
Track, investigate, and resolve support tickets with DeskClone's AI-powered assistance
Conversations & Quality
Review what visitors ask, see how your agent is doing, and use the signals to keep improving
Clients & Contacts
Organize your support by the companies you serve and the people you talk to
Account
Team & Permissions
Invite team members to DeskClone (staff, users, seats and logins), assign roles, and control what each person can see and change
Account & Billing
Manage your workspace, subscription, and receipts - plans, upgrades, what you have used, and what happens at checkout
Workspace Settings
Emails from DeskClone, security, embeddable tools, Zapier, Make and API access, and partner businesses - the rest of your Settings
Troubleshooting
Solutions for common issues with the chat window, inbox connections, imports, and agent responses